All of our alarm units need to be plugged into mains power. They also need to be connected to either:

• a telephone socket
• your internet router
• the mobile network via the inbuilt sim card

To activate the alarm you can press the emergency button:

• that you wear around your neck or your wrist
• on the main BCP Lifeline unit

A falls detector will activate if it detects a hard fall, or you can press the button.

You will be connected to one of our experienced operators who will have all of your information on the screen. This includes your name, address, medical information, doctor's details, contacts and any information we have about accessing your home.

We will speak to you on the base unit to work out what situation you are in and the best way to help you.

Depending on the level of service you have chosen the operator will either:

• contact your responders to assist
• attend to assess the situation and give appropriate assistance

Don’t worry, if our operators cannot confirm the situation, they will either contact your responders and if unable to reach them will contact the emergency services to attend or with our 24/7 Mobile service attend ourselves.

Once you have activated the alarm, our aim is to be sure you are safe and well, ensuring you get the most appropriate service for your needs.

With the Monitoring service, we will connect you to your first responders in the event you need help. This may be family, friends or neighbours.

With the Mobile service, our experienced operators can attend day or night in the event you need help. We will act as keyholders and provide access to emergency services if they are needed. In the event you have a fall and unable to get up, we will attend and assess the situation. If you are uninjured, we will can use our Raizer chair to assist you up off the floor. Risk assessments are continuous throughout every visit.

Just let our operators know it was by mistake. Our operators will always be happy to speak with you and our only concern is your wellbeing.

We recommend wearing the emergency button at all times. You can wear it in the shower safely. We don't recommend that you put the button underwater, for example in the bath.

If you don’t have a landline, we can offer a digital alarm option which maybe suitable for you. This alarm has a SIM card built into it, so it can access the mobile network.

We offer a range of services, depending on your individual needs. Have a look to see what service best suits your current needs.

Our service is available with VAT exemption for those who have a long-term medical condition or disability. This is offered by the UK government as a way of providing financial relief to those who may benefit from additional medical services or equipment.

The BCP Lifeline team are an established and trusted local provider with over 30 years of continuous service for the local community. We are owned and operated by your local BCP Council.

Your team are local to you. We're based in the Bournemouth, Christchurch and Poole area to support those living within the BH postcode are.

Lifeline is accredited by the TSA, Telecare Services Association.